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MusiciaNow Support

FAQs.
Answers without the runaround.

Clear answers, practical troubleshooting and short video guides to help you understand MusiciaNow and use the app with confidence.

Quick answer

What does availability mean?

It is an Artist-controlled signal that helps people understand when the timing may be right.

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Search, geolocation, chat, Compare, reviews and more.

Frequently asked questions

Everything in one place.

Find concise answers about MusiciaNow, including profiles, location, availability, Artist and Client features, subscriptions, payments and technical support.

General

What is MusiciaNow?

MusiciaNow is building the Availability Network for Live Entertainment. It helps people discover available Artists when opportunities arise.

How does MusiciaNow work?

Search by role and location, review profiles and visible availability, then take the next step directly. Artists create profiles and control when their availability is visible.

Who is considered an Artist?

On MusiciaNow, Artists include musicians, DJs, Booking Managers and Sound & Light Techs.

Can I use MusiciaNow without creating an account?

Yes. Guests can search and explore Artist profiles. Additional contact and organization tools require the appropriate account access.

Is MusiciaNow available worldwide?

MusiciaNow is designed for local and travel discovery wherever the app is available. Network usefulness depends on active participation in each market.

Does MusiciaNow take a booking commission?

No. Users negotiate and arrange their opportunities directly. MusiciaNow does not take a booking commission.

Profiles, location & availability

How do I create a profile?

Register in the app, choose your role, set your location, add the information that explains what you do, and use the availability controls when you are open to opportunities.

Why is filling out my profile important?

A complete profile reduces uncertainty. It helps people understand your role, services, experience, rates, contact options and professional identity before they reach out.

What information can I include in my profile?

Depending on your role, your profile can include instruments, genres, services, rates, photos, availability, contact information, reviews and social links.

How should I set my address?

Use the Bullseye control so the app captures useful coordinates. For privacy, use an approximate or offset location rather than displaying a precise private address.

Why does my profile not appear?

Confirm that your role and location are saved correctly, that the app captured geographic coordinates, and that the relevant visibility and availability controls are enabled.

Can I update my location while traveling?

Yes. Update your location so searches can reflect where you currently are rather than only your home market.

What do the availability and geolocation toggles do?

They control whether your availability and location-related visibility are used for discovery. Turn them off whenever you are unavailable or do not want that visibility active.

Why should I add pictures to my profile?

Photos make a profile more recognizable and help people understand your style, setup and professional identity faster.

How do reviews work?

Where available, reviews help provide context and trust based on previous interactions or collaborations.

For Artists

Can I showcase my availability in real time?

Yes. Availability and location features are designed to help you signal when and where you may be open to opportunities.

Can I set different rates for different services?

Yes, where the profile fields support it, you can present rates for different services so potential Clients have better context.

How do I communicate with potential Clients?

Depending on the Client’s access and the information you choose to share, communication can happen through in-app chat, the contact form or direct contact options.

Can I save favorite Clients or collaborators?

Yes. The Favorites feature can help organize profiles you may want to revisit.

How can I promote myself on MusiciaNow?

Complete your profile, add useful media, keep your availability accurate, collect genuine reviews where available and share your profile when relevant.

How do I get paid?

Payments for gigs, events or services are handled directly between you and the Client. MusiciaNow does not act as the booking-payment intermediary.

For Clients & Guests

How do I search for talent?

Use the available search filters, including role, location and other relevant profile criteria, then use visible availability as additional context.

Can I contact multiple Artists?

Yes. Clients can approach relevant Artists individually and use Favorites or Compare where available to organize a shortlist.

Can I compare profiles before choosing?

Yes. Compare is designed to help Clients review useful profile information side by side before making a decision.

Can I share a profile with someone else?

Where the Share feature is available, you can send a profile link to collaborators or other decision-makers.

Can we book directly inside the app?

MusiciaNow helps people discover and contact each other. Final terms, booking arrangements and payments are handled directly between the people involved.

Subscriptions & payments

How much does MusiciaNow cost?

Guests can search for free. Client membership is 3,99 $ CAD per month. Artist membership is 14,99 $ CAD per month.

Is there a free trial?

Paid monthly plans currently include a 30-day free trial, subject to the offer shown by Apple or Google at checkout.

How are subscriptions paid?

Subscriptions are purchased and managed through the Apple App Store or Google Play. MusiciaNow does not process website subscription payments.

How do I cancel my subscription?

Cancel through the Apple App Store or Google Play account used for the subscription. The store’s billing rules determine when cancellation takes effect.

What happens to my profile after cancellation?

Your account information may remain saved, while paid visibility and features can become inactive at the end of the applicable billing period. They can be restored by resubscribing.

Technical support

What should I do if I encounter a technical issue?

Contact support@musicianow.com and describe the problem, device and steps that led to it.

How do I report inappropriate behavior or content?

Use the available block or reporting controls where applicable and contact support@musicianow.com with enough detail for the issue to be reviewed.

What should I do if I have a subscription or refund problem?

For billing or refunds, first follow the Apple App Store or Google Play process associated with the purchase. You can also contact MusiciaNow support if you need help identifying the correct path.

How can I contact MusiciaNow?

For technical support, use support@musicianow.com. For general questions or business inquiries, use contact@musicianow.com.

Still need help?

We’re here when an FAQ isn’t enough.

Technical support: support@musicianow.com. General and business questions: contact@musicianow.com.